NeoTerra IT (Pvt) Ltd
Effective Date: [Insert Date]
NeoTerra IT ("we", "our", "us") recognizes that privacy is important. This Privacy Policy applies to our website, software platforms, IoT and RFID systems, dashboards, and services (collectively, the "Services").
By using our website or Services, you ("you" or "your") agree to the collection and use of information as described in this policy.
1. Information We Collect
a. Information You Provide
When you interact with us—for example, by registering, submitting a contact form, requesting a demo, or applying for a career opportunity—we may collect:
- Name
- Email address
- Phone number
- Job title (optional)
- Company
- Industry (optional)
- Country & state (optional)
- Resume or CV (if applying for a role)
- Payment information (if required for services/events)
You may choose to browse our website anonymously; however, some Services may require certain information to function properly.
b. Information Collected Automatically
We also collect standard technical information automatically, such as:
- IP address
- Browser type and language
- Access times
- Referring website addresses
We may use cookies or similar technologies to:
- Enhance user experience.
- Analyze website usage.
- Track page visits, navigation, and engagement
This data does not personally identify you but helps improve our Services and platform usability.
2. Why We Collect Your Information
We use your information to:
- Respond to inquiries, requests, or issues.
- Provide personalized experiences and Services.
- Improve our website, software, IoT, and RFID solutions.
- Track usage of Services for analytics and reporting
- Process payments when required.
- Send updates, event invitations, and marketing communications (if opted-in)
- Enable account creation and login access to dashboards or partner portals.
- Provide support services to customers.
We will not sell your personal information to third parties.
3. How Your Information is Shared
We may share your information with:
- Service providers helping us run our website and Services (CRM, email, conferencing, cloud hosting, payment processors). They are contractually obligated to protect your information.
- Subsidiaries or affiliates within the NeoTerra IT corporate group for operational, marketing, or technical support purposes.
- Legal authorities if required to comply with law, enforce our Terms, or protect the rights, property, or safety of NeoTerra IT or others.
4. Cross-Border Data Transfers
NeoTerra IT operates internationally. Your personal data may be transferred to countries other than your country of residence, including:
- Saudi Arabia (HQ)
- Sri Lanka (local office)
- Other countries hosting our servers or affiliates.
We implement safeguards to protect your data in compliance with applicable privacy laws, including international data protection frameworks where relevant.
5. Your Rights
You may:
- Access, correct, or update your personal information.
- Limit or stop the use of your personal data.
- Delete your data from our systems and unsubscribe from communications.
Some Services may require basic information to function, so deleting certain data may affect your access or functionality.
6. Data Security
We use administrative, technical, and physical safeguards to protect your data, including HTTPS encryption and access controls.
While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.
7. Retention of Your Information
We retain your personal data only as long as necessary to:
- Provide Services
- Comply with legal obligations.
- Enforce agreements.
- Maintain security and prevent fraud.
After these purposes, data is securely deleted or anonymized.
8. Third-Party Services
Our Services may integrate or link to third-party systems, APIs, or platforms. NeoTerra IT is not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
9. Cookies & Tracking
Our website uses cookies and tracking tools to improve user experience, monitor usage, and analyze performance. You may disable cookies in your browser, but some features may not function properly.
10. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page, and continued use of our Services constitutes acceptance of the revised policy.
11. Contact Information
If you have questions or requests regarding your personal data, please contact:
NeoTerra IT (Pvt) Ltd
Sri Lanka Office: [Insert address]
Head Office: Saudi Arabia
Email: [Insert email]
Phone: [Insert phone]
